Normandeau After Care Warranty
- Normandeau Aftercare Warranty Service is second to none.
- Any missing or defective items are be dealt with as a priority.
- Our professional installers remove the product, repair/replace and re-install it at no charge to our clients.
- No charge for Installer Travel or Service calls (Normandeau Exclusive)
- We facilitate Manufacturer Warranty claims (parts and labour) for you.
Hunter Douglas Manufacturer Guarantee
Normandeau Window Coverings is a leading Hunter Douglas partner in Canada. All of our Hunter Douglas products carry the Hunter Douglas Lifetime Guarantee to ensure a thoroughly satisfying experience when selecting, purchasing and living with your window fashion products. If you are not completely satisfied, simply contact Normandeau. For your reference, the Hunter Douglas Lifetime Limited Warranty is described below.
COVERED (BY A LIFETIME LIMITED WARRANTY)
- Hunter Douglas window fashion products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
- All internal mechanisms.
- Components and brackets.
- Fabric delamination.
- Operational cords for a full 7 years from the date of purchase.
- Repairs and/or replacements will be made with like or similar parts or products.
- Hunter Douglas motorization components are covered for 5 years from the date of purchase.
NOT COVERED (BY A LIFETIME LIMITED WARRANTY)
- Any conditions caused by normal wear and tear.
- Abuse, accidents, misuse or alterations to the product.
- Exposure to the elements (sun damage, wind, water/ moisture) and discolouration or fading over time.
- Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
- Shipping charges, cost of removal and reinstallation.