Alta Warranty

Alta Window Fashions combines custom craftsmanship with dependable long-term warranty protection. When you purchase Alta blinds, shades, or shutters through Normandeau Window Coverings, your investment is supported by Alta’s Limited Lifetime Warranty, providing coverage for manufacturing defects and operational performance under normal use.

Our team is here to help you navigate the warranty process whenever assistance is needed.

What’s Covered

Alta’s Limited Lifetime Warranty protects eligible products against defects in:

• Materials
• Mechanisms
• Workmanship
• Manufacturing quality
• Operational performance under normal use

When a product is determined to be defective under warranty, Alta may repair or replace the affected product at its discretion.

Warranty Requirements

Warranty coverage applies to products that:

• Are owned by the original retail purchaser
• Were properly installed
• Have been maintained according to manufacturer guidelines
• Have not been modified or altered after installation

Maintaining your window treatments according to Alta’s care recommendations helps ensure long-term performance and warranty eligibility.

What’s Not Covered

The warranty does not apply to:

• Normal wear and aging
• Improper installation
• Product modifications or alterations
• Damage caused by misuse, abuse, or accidents
• Improper cleaning or maintenance
• Environmental damage or excessive moisture exposure
• Labor, removal, reinstallation, or shipping costs where applicable

Additional exclusions may apply based on product type and circumstances.

How Normandeau Helps

When warranty issues arise, Normandeau Window Coverings provides support throughout the process:

• Warranty eligibility review
• Product inspection and documentation
• Coordination with Alta representatives
• Assistance obtaining replacement components
• Scheduling service when required

Our team acts as your trusted point of contact, helping simplify every step.

Warranty Claim Process

Step 1

Contact Normandeau Window Coverings with information about your product and concern.

Step 2

We evaluate the issue and determine warranty eligibility.

Step 3

If coverage applies, we work directly with Alta to coordinate repair or replacement options.

Step 4

We follow through until the issue has been resolved and your window treatments are functioning properly.

Why Choose Alta Window Fashions

Alta products are known for combining style, innovation, and everyday practicality. Their Limited Lifetime Warranty demonstrates a commitment to product quality and long-term customer satisfaction, giving homeowners added confidence in their purchase.

Need Warranty Assistance?

If your Alta window treatments were purchased through Normandeau Window Coverings, our team is ready to help with warranty questions, service requests, and claim support.