Normandeau+ After Care Warranty:
Hassle-Free Protection for Your Window Coverings
Normandeau+ Aftercare™ — Terms & Conditions
Last updated: August 18, 2025
Normandeau+ Aftercare™ is a residential‑only service program that makes your manufacturer’s warranty usable. It’s not automatic—it’s active only if shown on your Normandeau invoice and may be offered free, for a fee (like an extended warranty), or not offered at all on certain orders. If you need service, call a Normandeau showroom or use our web form with your purchase info; we may ask for photos or a quick video. Aftercare mirrors the manufacturer’s warranty for duration and transferability: if the manufacturer’s warranty doesn’t follow the product, neither does Aftercare. Aftercare is not insurance and does not extend or replace the manufacturer’s warranty.
1) Definitions
- “Normandeau,” “we,” “us,” “our”: Normandeau Window Coverings and its related entities and showrooms.
- “Aftercare”: Our service program that supports assessment, coordination, removal/reinstallation, and logistics around warranty and repair.
- “Manufacturer Warranty”: The original warranty issued by the product manufacturer (e.g., limited‑lifetime warranty).
- “Covered Product”: An eligible window covering enrolled in Aftercare under these Terms and identified on a Normandeau invoice.
- “Residential Use”: Private, non‑rental residential dwellings used for personal living purposes.
- “Commercial or Rental Use”: Any non‑residential property or any dwelling offered for rent (short‑ or long‑term), including Airbnb/VRBO, property‑managed units, multi‑family common areas, offices, hospitality, healthcare, retail, etc.
- “Service Area”: Standard metro service zones around our current showrooms (Calgary, Red Deer, Kelowna). Travel fees may apply outside these zones.
- “On‑site First”: We prioritize diagnosing and attempting resolution at your location before shipping to a repair center, when safe and appropriate.
2) Eligibility & Enrollment
2.1 Invoice‑based activation (not automatic). Aftercare is only active if explicitly listed on your Normandeau invoice (e.g., a line item “Normandeau+ Aftercare”), with the associated order number. If it does not appear on the invoice, you are not enrolled.
2.2 Offered at our discretion. Aftercare may be offered free of charge, offered for a fee, or not offered on some products, brands, or orders. Fees (if any) are disclosed at enrollment.
2.3 Residential‑only. Aftercare is available only for Residential Use. Commercial or Rental Use is excluded. If a property later becomes a rental or commercial site, Aftercare terminates (see §3.4).
2.4 Products purchased elsewhere. We often accept products not purchased from Normandeau, subject to inspection, brand eligibility, and parts availability. Enrollment requires issuance of a Normandeau invoice showing Aftercare added to the specific product/address. We may decline enrollment in our discretion.
2.5 Address‑specific. Enrollment applies to the Covered Product at the original installation address.
3) Term, Transferability & Relationship to Manufacturer Warranty
3.1 Mirrors Manufacturer Warranty duration. Aftercare remains available for the duration of the applicable Manufacturer Warranty on the Covered Product.
3.2 Transferability mirrors Manufacturer Warranty. If the Manufacturer Warranty is non‑transferable, Aftercare is also non‑transferable. If the Manufacturer allows transfer (e.g., to a subsequent homeowner), Aftercare may transfer only on the same terms and timing required by the Manufacturer (and upon notice to us so we can update records).
3.3 Out‑of‑warranty support. When the Manufacturer Warranty no longer applies, enrolled customers may receive preferred, reduced service rates for eligible service work.
3.4 Change of use. If a property shifts to Commercial or Rental Use, Aftercare terminates as of the change‑of‑use date.
3.5 Manufacturer program changes. If a manufacturer changes or withdraws warranty/parts support, we will explain impacts on service options.
4) What Aftercare Includes
4.1 Concierge claim handling with the manufacturer (where permitted).
4.2 On‑site First. Based on our internal service data, about 90% of common issues can be resolved on‑site without shipping; this varies by product, age, and condition and is not guaranteed.
4.3 Professional removal & reinstallation when a product must be serviced off‑site.
4.4 Logistics management for factory repairs when truly required.
4.5 Status updates on parts ETAs, factory lead times, and visit scheduling.
Important: Aftercare is a service program; it does not extend or replace the Manufacturer Warranty, and it is not insurance.
5) Fees, Rates & Program Pricing
5.1 Program fee (if applicable). If Aftercare is offered for a fee, the fee is due at enrollment and covers program participation; it is not an insurance premium.
5.2 Covered manufacturer repairs. When the Manufacturer covers parts/repairs, we will advise what is covered and what service charges (if any) apply for handling, site visits, removal/reinstall, or shipping.
5.3 Out‑of‑warranty work. Enrolled customers receive preferred, reduced service rates for eligible non‑warranty work.
5.4 Travel & access. Visits outside the Service Area may incur travel fees. Special access equipment (e.g., lifts, scaffolding) is quoted separately.
5.5 Transparent approval. We provide an estimate before chargeable work; taxes extra
6) How to Request Service
6.1 Call or web form. Request service by calling a Normandeau showroom with your purchase info (invoice/order number) or submitting our service web form.
6.2 Photos/video. We may request photos or a quick video to help diagnose and pre‑plan parts.
6.3 Scheduling. We assign the earliest route‑aligned visit in your area.
6.4 On‑site visit. Ensure an adult (18+) is present, pets are secured, and the space is accessible.
6.5 Timelines. Parts and factory lead times are controlled by the manufacturer; dates are estimates only.
7) Exclusions & Limitations
- Commercial or Rental Use (program ineligible).
- Outside the Manufacturer Warranty, including normal wear and tear, fading/discoloration, batteries/consumables.
- Due to misuse, abuse, alteration, improper operation/cleaning, solvents, or aftermarket films/adhesives.
- Environmental/structural (water intrusion, humidity, extreme temperatures, building movement, pests, fire, storm, force‑majeure).
- Out‑of‑spec installations we did not perform or unsafe access conditions.
- Discontinued products or parts no longer supported by the manufacturer.
Where an exclusion applies, we can often still assist at preferred, reduced rates if service is feasible.
8) Customer Responsibilities
- Provide accurate product and purchase information (invoice/order number, brand, approx. install date).
- Provide photos/video when requested.
- Ensure safe access (move fragile items, secure pets, provide clear floor space).
- Do not attempt repairs unless advised by us.
- Pay approved invoices when due
9) Products Purchased Elsewhere / Disappearing Dealer
Where the manufacturer permits any authorized dealer to process claims, we will do so as a courtesy under these Terms. If the manufacturer requires the original dealer, we will advise options; we can still provide service at preferred, reduced rates if a factory claim is unavailable.
10) Temporary Coverings
Available on request and subject to inventory; fees or deposits may apply. Temporary coverings are not guaranteed and may not replicate the performance of your permanent product.
11) Privacy
We use your information to deliver service, process claims, and improve operations. See our Privacy Policy for details on retention, sharing with manufacturers for claim purposes, and your choices.
12) Disclaimers; Limitation of Liability
12.1 No guarantee of outcome. The “90% on‑site fix” figure reflects internal historical data and is not a promise of resolution in every case.
12.2 No consequential damages. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages (e.g., loss of use, privacy, business interruption) arising from delay, removal, repair, or shipping.
12.3 Liability cap. Our total liability for any claim relating to Aftercare services is limited to the amount you paid to us for the specific service giving rise to the claim.
12.4 Statutory rights. Nothing in these Terms limits your non‑waivable rights under applicable consumer‑protection laws.
13) Governing Law & Venue
For services performed in Alberta, these Terms are governed by the laws of Alberta, and disputes may be brought in the courts located in Calgary, Alberta.
For services performed in British Columbia, these Terms are governed by the laws of British Columbia, and disputes may be brought in the courts located in Kelowna, British Columbia.
Conflict‑of‑law rules do not apply. Small‑claims rights are preserved where applicable.
14) Changes; Severability; No Waiver; Entire Agreement
We may update Aftercare features, rates, and these Terms prospectively with a new “Last updated” date. If any provision is unenforceable, it will be modified to the minimum extent necessary; the remainder stays in effect. Our failure to enforce a provision is not a waiver. These Terms constitute the entire agreement regarding Aftercare and supersede prior communications.
15) Contact
Calgary (403 452-1545) • Red Deer (403 986-9806) • Kelowna (236 420-1510)
Email: [email protected]
Service requests: Request Consultation
Hours and service‑area maps are available on our website. Click Here