It seems like just the other month we wrote an article about the Hunter Douglas’s lifetime guarantee, but we still get a lot of questions about what it is, what it covers, and just generally how it works. We understand why our customers are interested. Hunter Douglas window coverings are practical and beautiful, but they can also be an investment. Calgary homeowners want to know that they’ll be benefiting from their window coverings for years to come.
The Hunter Douglas Guarantee covers almost any manufacturing defect you can think of. For as long as you own the product, you won’t have to worry about defects in the materials, workmanship, or failure to operate – it’s all covered. Internal mechanisms, components, and brackets are also all insured against defects, so when you choose Hunter Douglas you can guarantee your product is in perfect condition or will be replaced. Beyond covering repairs and replacements on typical blinds, the guarantee is also extended to special add ons. Motorized components are covered for 5 years from the date of purchase, operation cords are covered for 7 years, but most homeowners find that their purchase long outlives the warranty.
While the Hunter Douglas Guarantee is happy to cover nearly anything they perceive as a manufacturing fault, they aren’t going to guarantee against normal wear and tear. They also won’t cover you if your window coverings haven’t been treated well. Abuse, accidents, alterations, misuse, and exposure to sun, wind, or water damage will all void the guarantee. Things like fading and discolouration from sun exposure is also expected and not covered. Before honouring their guarantee, Hunter Douglas will confirm that your window covering were installed according to their instructions, have been well maintained, and cleaned regularly. For tips on keep your window coverings clean, check out our previous blog. Finally, it’s worth noting that any shipping, installation fees, and removal costs are not included.
The Hunter Douglas Lifetime Guarantee is pretty great, but like any guarantee, it’s not going to cover everything. If you have any questions about how the guarantee applies to the window coverings you’ve purchased from Normandeau, call us today at (403) 456-0087.